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How to Reset your Password (Portal)

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Written by Tracy
Updated over 2 years ago
  1. Using your Google Chrome on your desktop, laptop or tablet, go to the Forgot Password page: Hyve Portal Forgot Password Link

  2. Enter your email address in all lowercase in the email field, select Request Reset button to initiate the reset request

3. Check your inbox or spam folder for the notification, you will receive the notification immediately. Select the Reset Your Password button in the email notification. The notification is only valid for 30 minutes.

4. When creating a new password it must be a brand new password, you can not use the same password twice. Make sure your password is at least 8 characters in length and it contains an upper and lowercase character, a number, and symbol.

5. Once your password is reset the system will take you right to the login page, enter your email address in all lowercase when logging in.



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